Essential skills (contd): In addition, the candidate must be able to effectively do the task outlined in elements and performance criteria of this unit, manage the task and manage contingencies in the context of the identified work role This includes the ability to: Communicate and negotiate to achieve required outcomes Deal with conflict Drive - current driver's licence Exercise patience and tolerance Follow organisation policies and procedures relating to work performance including: discipline managing unsatisfactory performance using correct hygiene procedures minimising disruption to the client's home environment minimising safety hazards for self and others maintaining confidentiality of clients Handle fuel Identify dangerous/hazardous substances Solve problems including the ability to use available resources and prioritise workload Transfer client - wheel chair to car etc Use time management strategies to set priorities Work with others and display empathy with client and relatives Use reading and writing skills required to fulfil job roles in a safe manner and as specified by organisation the level of skill may range from the ability to understand occupational health and safety policy, to reading workplace safety pamphlets or procedure manuals, and writing receipts literacy support available in the workplace may range from having access to support or assistance from expert/mentor/supervisor, to having no communication supports available literacy may be required in English or a community language Use oral communication skills required to fulfil job roles in a safe manner and as specified by the organisation, including skills in : asking questions providing clear information listening to and understanding workplace instructions clarifying workplace instructions when necessary competence in English or community language, depending on client group and organisation requirements Use numeracy skills ranging from the ability to complete basic arithmetic calculations such as addition, subtraction, multiplication, division to recording numbers |